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How can I contact WITHARMOUR?
Phone: +1（626）420-8611; 001-2526319642
(Business Hours 9:00 AM- 6:00 PM EST Monday-Friday)
How long will it take to receive my order?
- Please note that most knives are made to order. Once you place your order, please allow 1-3 business days for processing orders. After this, it will take 2-7 business days for delivery in the United States, and 10-30 business days for international orders.
How do I find out if my order has been shipped?
If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method. If not, you can contact our Customer Service Department via email or telephone to check the status of your order.
Do we get a tracking number after we order?
- Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.
Will you email me when my order is shipped out?
You will get a confirmation email when you have placed your order, and another when your label has been printed. Once you receive the shipping email please allow 24 hours for updates to appear.
How can I pay?
- We currently accept Credit Card, Apple Pay as form of payments on our application (Apple/Android)
- Email firstname.lastname@example.org for bulk orders.
I ordered more than 1 item, why did I receive 1?
When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
Can I refund or exchange my order?
- Yes! If you are unsatisfied with your order, it can be returned within 30 days of the purchase date. All returns must be sent back unused in their original packaging. Once we deem the items as 'resell-able' we will return the funds to your account. Please allow 3-5 business days for funds to appear back on your statement.
Taxes & Duties:
- We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.